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Frequently Asked Questions
How long will it take for my order to arrive?
Orders are usually shipped within 3 to 5 business days after the purchase is confirmed.
In some cases, if the product must be ordered from the factory or supplier, the deadline may be extended to 7 working days or more .
Once your order leaves our facilities, you will receive a tracking number so you can check the shipment status.
Can I return my order?
Yes. You have 30 calendar days from when you receive your order to request a return without needing to justify the reason.
To accept the return, the product must:
- To be unused
- To be in perfect condition
- Keep in its original packaging
If the reason for the return is because the product is defective or arrived damaged , Zoovify will cover the return shipping costs .
If the return is due to a change of size, product exchange, or because you no longer want it , the return shipping costs will be borne by the customer .
To initiate a return, simply write to us at gestion@zoovify.com indicating your order number and the reason for the return.
Do you ship to the Canary Islands?
Yes, we ship to all of Spain.
For shipments to the Canary Islands, Ceuta, or Melilla , shipping costs and any applicable customs fees may vary. Therefore, we recommend contacting our team before placing your order to inquire about costs and conditions.
What are the shipping costs?
Shipping costs are calculated automatically during the purchase process based on the weight of the order and the delivery address.
Shipping costs usually range between €5 and €7 , although they may vary slightly depending on the order.
👉 Orders over €150 qualify for free shipping.
Are the payments secure?
Yes. All payments made on Zoovify are processed through secure payment platforms .
We accept the following payment methods:
- Credit or debit card
- PayPal
- Bank transfer
Transactions are carried out through encrypted connections and secure gateways , so your payment details are completely protected.
How can I contact you?
You can contact our customer service team through:
📧 Email: gestion@zoovify.com
📞 Phone / Whatsapp: 610 68 33 69
You can also use the contact form available on the website .
Our opening hours are Monday to Friday from 8:00 a.m. to 8:00 p.m.
